Privacy Policy – JC Maintenance

Last Updated: December 2025

JC Maintenance (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you contact us, use our services, or visit our website.

We operate in compliance with the General Data Protection Regulation (GDPR) and applicable Irish data protection laws.

1. Who We Are

JC Maintenance
Headford, Co. Galway
Owned and operated by: Jim Connolly

2. Information We Collect

We may collect and process the following types of personal information:

Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Home or business address

  • Details about your enquiry or maintenance request

Information Collected Automatically (if using website)

  • IP address

  • Browser type and device information

  • Pages visited and time spent on website

  • Cookies (see Cookie Policy)

3. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide quotes

  • Schedule and deliver maintenance or handyman services

  • Send invoices, receipts, and service updates

  • Maintain customer records and communication history

  • Improve our website and service quality

  • Comply with legal or regulatory obligations

4. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity – to provide services you request

  • Legitimate interest – for customer service and business operation

  • Consent – for website cookies or optional marketing communications

  • Legal obligation – for accounting or tax purposes

5. How Long We Keep Your Data

We retain your data only for as long as necessary:

  • Customer records: up to 7 years (for legal and accounting requirements)

  • Contact forms and enquiries: up to 12 months

  • Cookies: per durations listed in Cookie Policy

You may request deletion of your personal data at any time (see Section 9).

6. How We Share Your Data

We do not sell or rent your data.

We may share minimal necessary data with trusted third parties such as:

  • Accountants or bookkeeping services

  • Payment processors

  • IT or website service providers

All third parties are GDPR-compliant and use your data only for the required purpose.

7. Data Security

We take appropriate technical and organisational measures to protect your information, including:

  • Secure devices and password-protected systems

  • Controlled access to customer records

  • Secure storage of electronic and paper files

However, no method of transmission is 100% secure, and we cannot guarantee absolute protection.

8. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent where applicable

  • Receive a copy of your data (data portability)

To exercise any of these rights, contact us at: [Insert Email].

9. Links to Other Websites

Our website may contain links to external websites. We are not responsible for their content or privacy practices.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on our website with the revised date.